Privacy Policy
Pine Lake Behavioral Health & Medical
Effective Date: January 1, 2026
Website: www.pinelakebh.com
1. Introduction
Pine Lake Behavioral Health & Medical (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or participate in our SMS appointment reminder program.
2. Information We Collect
a. Personal Information
- Name
- Phone number
- Appointment information
- Contact details voluntarily provided
- Information submitted via forms, phone, or messaging
b. Automatically Collected Information
- IP address
- Browser type
- Device information
- Website usage analytics
3. How We Use Your Information
- To schedule and send SMS appointment reminders
- To communicate regarding your care
- To improve our services and website
- To respond to support requests
- To comply with legal obligations
4. SMS Appointment Reminder Program
When you opt into our SMS appointment reminders, we use your mobile number solely for the purpose of sending appointment-related text messages.
We do not share SMS opt-in data with third parties for marketing or promotional purposes.
5. Information Sharing
We may share information only in the following circumstances:
- With subcontractors and service providers who support our operations
- When required by law
- To protect the rights or safety of our patients or staff
Required Disclaimers:
“All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.”
“Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.”
6. Data Security
We use industry-standard measures to protect your information from unauthorized access, disclosure, or misuse.
7. Your Choices
You may opt out of SMS appointment reminders at any time by replying STOP to any message.
8. Contact Us
If you have questions about this Privacy Policy, contact us:
Phone: (402) GET-HELP
Website: www.pinelakebh.com
Terms & Conditions
Pine Lake Behavioral Health & Medical
Effective Date: January 1, 2026
Website: www.pinelakebh.com
1. Overview
These Terms & Conditions govern your use of Pine Lake Behavioral Health & Medical’s website and participation in our SMS appointment reminder program.
2. Program Name & Description
Program Name: Pine Lake Behavioral Health & Medical Appointment Reminder Program
Message Description: By opting in, you agree to receive SMS text messages containing appointment reminders, scheduling confirmations, and related notifications.
This program sends SMS messages only.
3. Customer Support / Help
If you need help regarding appointment reminders, contact us:
Phone: (402) GET-HELP
4. Opt-Out Instructions
You may opt out at any time by replying STOP to any message.
5. Message & Data Rates Disclosure
Message and data rates may apply depending on your mobile carrier and plan.
6. Message Frequency
Message frequency varies based on upcoming appointments. You may receive multiple reminders for scheduled visits.
7. Carrier Liability Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
8. Eligibility
You must provide your own valid mobile phone number and consent to receive SMS reminders.
9. Privacy & Data Use
Your mobile number and SMS opt-in data are used solely for appointment reminders.
Required Disclaimer:
“Text messaging originator opt-in data and consent will not be shared with any third parties,
excluding aggregators and providers of the Text Message services.”
10. Public Access
These Terms & Conditions are publicly available without login requirements.
11. Contact Information
Phone: (402) GET-HELP
Website: www.pinelakebh.com